Looking beyond MTTR
Patrick Aquilina2023-08-30T09:31:02+00:00In the previous post, we explored how the ubiquitous MTTR (Mean Time To Restore/Recover) metric may not be as useful as you’d hope – if
OOPS 2 — How to Best Prepare Tech Teams for Incident Response
Mildred Ranque2023-06-16T10:47:37+00:00
Tooling? Necessary But Not Sufficient
Mildred Ranque2023-06-16T10:47:01+00:00If there’s a problem to be solved, there’s a technology to solve it. If there’s a technology problem to be solved, the solution lies
Top 10 Incident Management Problems
Mildred Ranque2023-06-16T12:19:18+00:00The Semicircle of Doom You know the story. The incident is kicking off, the clock is ticking, all hands are on deck, and the
How We Learn: The Value of Simulation in Incident Response
Mildred Ranque2023-04-20T04:33:39+00:00What have aviation, medicine, emergency services and the military got in common? They’re all high stakes professions where mistakes or failures can have devastating
Building an Organisational Culture that Supports Effective Incident Response is about More than Just Measuring MTTR
Mildred Ranque2023-06-16T10:44:11+00:00Uptime labs hosted a breakfast discussion group for senior technology executives from the finance and retail sectors at The Shard in London in February. The