OOPS 9: Incident Business Communication

  • 11 July 2024
  • Doors open at 18.00

  • Trainline Offices, 120 Holborn, London

We are very much looking forward to welcoming you to the OOPS Meetup – The London Outage Ops & Incident Response Group. The next OOPS is confirmed for the 11th of July!

We will be hosted by Trainline at their office near Chancery Lane tube station, and there will be plenty of food and refreshments throughout the night.

Agenda:

18:00 — Arrivals, networking and food
18:50 — Introductions from OOPS organiser (Jack Moore)
19:00 — Dan Cook (Reliability & Operations Manager) & Jamie Buchanan (Senior Site Reliability Engineer from Trainline)

Dan and Jamie will be discussing what incidents look like at Trainline, the process and tooling with which these are incidents are handled and what incident data is captured. They’ll also dig into some analysis of this data to identify whether there is any seasonality to Trainline’s incidents, what impact growth can have on incidents and discuss areas to focus on to improve overall Reliability.

19:30 — Panel Session — Incident Business communication: What does effective incident communication to the rest of the business and senior management look like?

  • Marilyn KrugerIG Group (Compère) — Marilyn is an experienced ITIL-certified Delivery Manager, responding to major incidents for IG Group, a global FinTech.
  • Patrick HylandDomino’s Pizza  Patrick is the Head of Engineering at Domino’s Pizza UK, overseeing six capability leads: Front End, Back End, UI, DevOps and SRE, Performance Services, and Data Services.
  • Sankalp BartariyaTrainline  Sankalp is a Platform Reliability Engineer at Trainline. Trainline is a British digital rail and coach technology platform operating across Europe.
  • Natalie (Medvedieva) Godec – ZencoreNatalie is a Systems/DevOps/Platform/Cloud engineer with a passion. Resident GCP expert. She is a Cloud Architect for Zencore which is a Google Cloud consulting company.

20:30pm  Networking, food and drinks

Event Speaker
Dan Cook

Reliability & Operations Manager (Trainline)

Event Speaker
Jamie Buchanan

Senior Site Reliability Engineer (Trainline)

Event Speaker
Patrick Hyland

Domino’s Pizza

Patrick is the Head of Engineering at Domino’s Pizza UK, overseeing six capability leads: Front End, Back End, UI, DevOps and SRE, Performance Services, and Data Services.

Event Speaker
Sankalp Bartariya

Trainline

Sankalp is a Platform Reliability Engineer at Trainline. Trainline is a British digital rail and coach technology platform operating across Europe.

Event Speaker
Natalie Godec

Zencore

Natalie is a Systems/DevOps/Platform/Cloud engineer with a passion. Resident GCP expert. She is a Cloud Architect for Zencore which is a Google Cloud consulting company.

Compère
Marilyn Kruger

IT Service Deliver Manager (IG)